Recently, one of MMWD’s water conservation specialists visited an MMWD customer’s home to investigate unusually high water-use. Here is what the Mill Valley customer had to say regarding the experience:
“I'm writing to inform you of the impressive experience we had yesterday with a visit to our home from your water conservation specialist.
Unexpectedly, our last water usage report showed unusual volume despite my impression that the irrigation had mostly been turned off. The specialist’s final diagnosis was that one of the controllers had lost power and then defaulted to the setting of running every day despite my having turned the program off. Given that we didn't discover any other major leaks, this might explain the unexpected water use last period.
We were pleased that MMWD offered to help us understand the issue and hopefully resolve the problem.”