TranslateOnline Services, Phone Numbers, and Public Counter Hours
Whether you’re seeking billing assistance, water-saving guidance, an application for a new meter installation, or a parking pass at the Mt. Tam Watershed, Marin Water staff are here to help. Here, you’ll find contact information for a range of services so you can quickly access the information that matters most to you. Many of our services are also available online. You can find our online forms here as well.
In-person customer assistance is available at our main office public counter Monday – Thursday, 8 a.m. – 4:30 p.m. (closed Fridays). For pre-scheduled Friday appointments with Engineering Services (415.945.1530) or Water Efficiency (415.945.1520), call upon arrival and a staff representative will meet you at the door.
Jump to a section
Street Leaks & Water Waste | Customer Support | Administration | Community Outreach | Mt. Tam Watershed | Construction/Infrastructure Projects | Doing Business with Marin Water
Street Leaks & Water Waste
Emergency
| 24/7 water emergencies (i.e., a potential main break or hazardous situation) | 415.945.1500 |
Non-Emergency
| Report a street leak (i.e., wet spots, slow or rapid flow of water in the streets) | Online form |
| Report water waste (i.e., water waste or leak on a neighbor's property) | Online form 415.945.1578 ReportWaterWaste@MarinWater.org |
Customer Support
Accounts and Billing
| Accounts and billing general phone number | 415.945.1400 CustomerService@MarinWater.org |
| Start water service | Online form |
| Stop water service | Online form |
| Discount programs and payment plans | Program information and applications |
| Billing questions and information | Payment and forms |
| Request a billing adjustment for loss of water / leak | Online form |
| Update contact information | Online form |
| Payment options & termination policy for non-payments | More information |
Water Saving Programs and Rebates
| Water efficiency rebates and incentives | Program information and online forms 415.945.1527 Rebates@MarinWater.org |
| Conservation Assistance Program (free on-site water-use consultation) | Online form 415.945.1523 WaterSurvey@MarinWater.org |
Water Rules
| Water-use efficiency and rules | Current rules 415.945.1520 Conservation@MarinWater.org |
| Requesting a variance | 415.945.1520 Variance@MarinWater.org |
For Business
| Non-residential water entitlements | More information 415.945.1530 EngineeringServices@MarinWater.org |
| Non-residential water budgets | More information 415.945.1520 Conservation@MarinWater.org |
Water Quality
| Water quality, taste or odor issues, and backflow prevention | More information 415.945.1550 WaterQuality@MarinWater.org |
Water Meters
| Water meter installation or upgrade | Project checklist and online form 415.945.1530 EngineeringServices@MarinWater.org |
| Request will serve / water availability letter | 415.945.1530 EngineeringServices@MarinWater.org |
| Meter issues or questions | 415.945.1173 MeterOperations@MarinWater.org |
Landscape Plan Review
| Landscape plan review | Packet and worksheet 415.945.1497 PlanCheck@MarinWater.org |
| Graywater ordinance | Requirements and form 415.945.1520 Conservation@MarinWater.org |
Administration
| Contact a board member | Contact information |
| Board meeting information | Meetings and agendas 415.945.1448 TGillen@MarinWater.org |
| Media inquiries | Newsroom 415.945.1421 AMertens@MarinWater.org |
| Public records requests | Online form PRA@MarinWater.org |
| Employment | Current opportunities 415.945.1434 HumanResources@MarinWater.org |
Community Outreach
| Community presentation request | Online form |
| School programs | Online forms |
| Volunteer opportunities | Registration forms 415.945.1128 VolunteerProgram@MarinWater.org |
Mt. Tam Watershed
| Visitor Information | More information 415.945.1180 Watershed@MarinWater.org |
| Road Closure Hotline (recorded message) | 415.945.1195 |
| Current Fishing Information (recorded message) | 415.945.1194 |
| Land use permits (commercial filming, photography, events, groups, research) | Application information and forms 415.945.1180 Watershed@MarinWater.org |
| Parking passes | Payment information and form 415.945.1180 Watershed@MarinWater.org |
| Watershed lost and found | 415.945.1180 Watershed@MarinWater.org |
| Volunteer opportunities | Registration forms 415.945.1128 VolunteerProgram@MarinWater.org |
| Watershed observation report (report issues you encounter on the Mt. Tam Watershed) | Online form |
Construction/Infrastructure Projects in Your Neighborhood
| Construction updates | Active projects 415.945.1560 CMGGroup@MarinWater.org |
Doing Business with Marin Water as a Vendor
| Bids & contracts | Open bids 415.945.1402 * |
*Please connect first with the bid contact or contract project manager for Marin Water