We understand that these are difficult times, and we’re here to help. We know how important it is for you to have access to water during this public health crisis. Rest assured that during the COVID-19 crisis, we will not shutoff your water due to non-payment. And there will be no late fees if you fall behind on your payments. We are here for you, and we offer options to help you lower your water bill payments, including income-based discounts and payment plans. We also offer discounts for those with medical needs. Learn more about our discounted rate programs or contact Customer Service at 415.945.1400.