Your water is essential. With the uncertainty surrounding the coronavirus, we want to assure you that your water remains safe to drink and is not affected by the virus.
Both the Environmental Protection Agency’s guidelines and the Centers for Disease Control and Prevention advisories agree that this virus does not impact drinking water.
We are also fortunate here in Marin to have locally sourced water, with the majority of it coming from our protected Mount Tamalpais watershed, and our water supply is treated, routinely tested, and monitored to ensure the highest quality.
As an essential business, the district continues to perform the work needed to deliver your water, and we have plans and protocols in place to keep your water flowing under any scenario. Field crews comprise nearly 70% of our workforce. They respond 24/7 during emergencies and continue the work of repairing and maintaining our critical infrastructure. Our water treatment and water quality teams are also on the job.
Keeping our employees safe is critically important. We’ve adopted strict safety protocols, including social distancing, additional safety equipment, disinfection of work areas, and revised work schedules. Our administrative and customer service offices in Corte Madera and our watershed office in Sky Oaks are closed to the public. But we continue to serve our customers. We have staff working remotely, answering customer phone calls and emails, keeping the public informed through our website and social media, as well as performing all of the work needed to see our customers through this difficult time.
Customers can still contact the district during business hours, Monday through Friday from 8 a.m. to 4:15 p.m. via phone, email or mail. For customer service and billing call 415.945.1400; and for 24/7 water emergencies, please contact our staff at 415.945.1500.
We are in this together, and we all need to do our part. For us, that means making sure that you have safe, high-quality drinking water every time you turn on your tap.