You can start your water service online, with a fast and easy contactless approach. Our customer service team is available during our normal business hours, Monday through Thursday, from 8 a.m. to 4:30 p.m.
Starting Water Service
You can start your water service by completing our Start Service Form. Your request will be completed within one to two business days, and you will receive a confirmation call from our Customer Service Department.
New accounts may be subject to a new account service charge or may require a security deposit. If you live in Novato, your water provider is the North Marin Water District.
Stopping Water Service
To stop your water service, submit your request online by completing the Stop Service Form, or you can also call our Customer Service Department at 415.945.1400 or email us at CustomerService@MarinWater.org.
For Business Customers
If you are a new business customer, before signing up for your water service please review the water allocation for your property. Insufficient water allocation for your type of business can lead to higher water bills. For more information, or to determine if the existing allocation is adequate for your business, contact our Engineering Department at 415.945.1530, Monday through Friday, from 8 a.m. to 4 p.m.