24-Hour Water Emergencies
With health officials urging closures and restrictions to public services due to the coronavirus (COVID-19), we want to assure you that your water supply is safe, and reliable.
The district’s water supply is not affected by the virus, and it continues to be safe to drink. Your water is locally sourced, with the majority of it coming from our protected Mt. Tam watershed, and it is treated, routinely tested, and monitored to ensure there are no viruses or pathogens.
We are prepared, so that under any scenario, our customers will continue to be provided with safe, high-quality drinking water. Our Business Continuity Plan includes contingencies for things such as staffing shortages, or other strains on resources.
According to the Centers for Disease Control and Prevention data and the Environmental Protection Agency’s guidelines, this virus does not impact drinking water and your tap water remains safe to drink.
Water is essential, and we are committed to ensuring your service is not interrupted during the COVID-19 health crisis. We understand that these are difficult and uncertain times. We are here, and our crews are working 24/7 so that you do not have to worry about your water supply during this health crisis. We are in this together.
We Can Help With Your Bill
We understand that these are difficult times, and we’re here to help. We know how important it is for you to have access to water during this health crisis. Rest assured that during the COVID-19 crisis, we will not shutoff your water due to non-payment. And there will be no late fees if you fall behind on your payments. We are here for you, and we offer options to help you lower your water bill payments, including income-based discounts and payment plans. We also offer discounts for those with medical needs. Visit our website to learn more about our discounted rate programs or contact Customer Service at 415.945.1400.
Reopening Your Business
Businesses, schools and commercial offices reopening after a lengthy period away should flush their water systems to eliminate any buildup sitting in pipes and plumbing that have not been used for a while. Stagnant water can affect your water quality and cause illness, so it is important to properly flush your water system before reopening to ensure you have high-quality, fresh water. Learn more here.
While the district’s watershed office is closed to the public, the watershed remains open, with some restrictions to protect the public and our staff. While the watershed remains open, visitors must comply with social distancing requirements of at least 6 feet. Most of the district’s volunteer programs that take place on the watershed have been canceled until further notice. These changes are designed to protect public health and safety during this crisis.
For latest updates from County of Marin Department of Health and Human Services, visit marinhhs.org. The County also launched a website to connect Marin County residents, business owners, community leaders, and public health professionals to collaborate on reopening the economy and community in a safe manner. For more recovery information, visit MarinRecovers.com.
Marin Water Offices
Due to public health officials’ concerns regarding the spread of the coronavirus, Marin Municipal Water District offices, including its administrative and customer service offices in Corte Madera and its watershed office in Sky Oaks, will be closed to the public until further notice.
Essential services offered by the district will still be conducted during business hours, Monday through Friday from 8 a.m. to 4:15 p.m. via telephone, email, USPS mail, and online at www.marinwater.org. In-person water bill payments by cash or check may be placed in the drop box located outside district offices on the right side of the building.
The district’s Customer Service and Billing Department can be reached at 415.945.1400, and customers can contact the district’s Engineering Services Department at 415.945.1530. For 24/7 water emergencies, please call 415.945.1500.
Public Board Meetings
The district’s Board of Directors meetings will continue to be held, unless otherwise noticed. Until further notice, the public can participate in the board meeting via Zoom or watch the meetings live using the district’s livestream. You may also submit your comments in advance or during the meeting by emailing them to BoardComment@MarinWater.org. To protect public health, the district offices are closed, so no attendees will be allowed in the building.
Marin Water Team
Marin Municipal Water District employees are designated as essential workers, and often work 24/7 during emergencies. You may see our Marin Water work crews in the field, making necessary repairs to maintain the district’s critical infrastructure. To help contain the virus and to protect its employees with the safest work environment possible, the district has also adopted business practices that include responsible teleworking, and additional safety equipment and procedures.
Wipes Clog Pipes
Please do not flush disinfectant cleaning wipes, or "flushable" wipes. These wipes do not break down in water like toilet paper, and can damage the plumbing or cause backups. Throw wipes in the trash. Thank you!